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How We Handle Your Personal Information

kakekjp login collects only the account and transaction data we need to operate your wallet, process deposits via DANA, OVO, GoPay, and QRIS, and keep your account secure.

Data minimisation policyDANA, OVO, GoPay & QRIS transaction privacyAccount-level encryptionRetention limits clearly statedContact path for data requests
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kakekjp login How We Handle Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or remove personal data we hold about you, our privacy team is reachable around the clock — 24 hours a…

Live Chat — Account Dashboard Open your account dashboard and select 'Privacy Request' in the live chat menu.
Email Data Request Send your full name, registered email, and a clear description of your request to…
Ticket System — Document Verification For deletion or portability requests requiring identity documents, raise a support ticket tagged 'Data…
DATA HANDLING STANDARDS

Browse Our Data Security and Retention Practices

Every layer of data we store — from your email address to your GoPay transaction reference — sits behind AES-256 encryption at rest and TLS 1.3 in transit.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to monitor page performance. You can disable non-essential cookies in your browser settings at any time without affecting your account login or DANA, OVO, or GoPay deposit flow.

Account Security Measures

Your account password is stored as a salted hash — we cannot read it in plain text. Login attempts from unrecognised devices in cities like Semarang or elsewhere trigger an email verification step before access is granted.

Data Retention Schedule

Transaction records linked to QRIS and bank transfers are retained for five years to comply with Indonesian financial regulations. Profile data not tied to a financial record is deleted within 30 days of a confirmed account closure request.

Third-Party Processors

Payment processors handling your OVO or GoPay transactions receive only the minimum data fields required to clear the transfer. They are contractually prohibited from using that data for any purpose beyond completing your transaction.

Your Right to Access and Correct

You can view the personal data fields we hold by navigating to Account Settings > Privacy in your dashboard. Name, email, and linked payment identifiers can be updated directly; identity-verified fields require a support ticket to change.

Who to Contact for Policy Questions

Our dedicated privacy contact handles all data inquiries — separate from general customer support. Raise a ticket tagged 'Privacy Policy' or email us directly; we keep your inquiry confidential and respond within one business day.

Explore Common Privacy Policy Questions

These are the questions we hear most often from people opening an account or reviewing how we store their data. If your question is not here, the live chat Privacy Request path gets you a direct answer within one hour.

We collect your name, email address, and the wallet identifier for whichever payment method you link — DANA, OVO, GoPay, or QRIS. We also log your device type and IP address for session security. No additional personal data is requested at registration.

We share data only with payment processors needed to clear your DANA, OVO, GoPay, or QRIS transaction, and with hosting infrastructure partners. All partners sign data-processing agreements that prohibit them from using your data for any other purpose.

Financial transaction records are kept for five years in line with Indonesian electronic-transaction regulations. Non-financial profile data — such as your email preference settings — is deleted within 30 days of confirmed account closure.

Yes. Go to Account Settings > Privacy in your dashboard and submit a data-access request. We compile and send a structured copy of your records within 14 calendar days. The request is free of charge and can be made at any time.

Raise a ticket tagged 'Data Deletion' through the support ticket system and attach a valid identity document. We verify your identity, remove non-regulated data within 14 days, and confirm deletion by email once the process is complete.

We store only the wallet reference token required to match your deposit or withdrawal — not your full DANA or OVO account credentials. Actual payment authentication happens on your payment provider's encrypted server, not on ours.

We use essential cookies to maintain your login session and optional analytics cookies to improve page performance. You can turn off analytics cookies in your browser settings; essential cookies cannot be disabled without ending your active session.

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